FAQ - Using The Site
Can I get a walk through of the system from a TLG-PE member of staff?
We want all users to get the most they can from the site and to for it to add real value to your life, not to mention reducing your workload and stress! That’s why we offer free tutorials via a number of methods. Users can request a one to one training session conducted via GoToMeeting. Don’t worry if you’ve never used GoToMeeting before, it’s really easy and we will set everything up to ensure the process runs smoothly. Alternatively, you are more than welcome to visit our office in the East Midlands for coffee and cake and get a full demonstration from our team.
Once I’ve purchased it, how soon can I start using the site?
Instantly! The purchase process is really straightforward and once you have inputted all your details, your unique site will be generated. You will then receive a user name and password to log into it. If you pay for your membership in full, you will be able to see all the content of your site from the first time you log in. If you choose to pay monthly, planning will only be displayed for the current term. The new terms’ planning becomes available on the day after the last day of term – so still plenty of time to get familiar with it.
How secure is the site and the data it stores?
We feel that the site is as secure as it possibly can be. The data is stored on a Microsoft SQL Server database on a Microsoft Azure platform. The SQL uses SSL/TLS encryption and the whole site runs on a https encryption School data is only viewable by TLG-PE staff, who are all enhanced DBS checked, and school staff who are issued with a secure log in and passwords. We also audit all logon activity. There is no function to download or export data other than the teachers registered to the school whose data is being viewed and TLG-PE staff. The School Headteacher has full authority on who is issued with a log in to the site and log ins are created only for these members of staff. Log ins can be disabled at the request of the headteacher. All access passwords for teachers and staff are encrypted on the site and nobody is able to retrieve them (there is a system in place to reset them obviously). Pupil information cannot be accessed between schools.